To return a product, use the Return Portal to obtain a return label and then call Tod at 214-924-3748 or email Tod@woodturningtoolstore.com to ensure we are available for receiving the returned product (sometimes we are traveling). Ship the product back to us at: Woodturning Tool Store, 728 Pulitzer Lane, Allen, TX, 75002, USA – the auto-generated return label will have the correct return address.. We will process your return promptly once we verify that it is unused and includes all original packaging.
Returns of unused products in original packaging will receive 100% money back. Returns of used, abused or modified products will be refunded the full price minus the cost of repair or replacement. No COD’s will be accepted. DVD’s can be returned only for replacement if defective. No returns or exchanges will be accepted after 60 days past purchase date.
Once your return is received and inspected (usually within 24 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card issuer or bank, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Prices
We do our utmost to maintain prices shown on our website. Nevertheless, prices may change without notice. Despite careful preparation, typographical errors or errors in technical descriptions sometimes occur and we can not be held responsible for these errors and for this we apologize.
Out of stock items
Items not in stock will be shipped by regular ground delivery when they become available.
Product changes
Woodturning Tool Store is continually searching for and/or developing high quality products. At times we may substitute a brand of equal or better quality. Woodturning Tool Store reserves the right to alter any product design in an effort to constantly improve our products. Please call Tod at 214-924-3748 if you need more information.
The Purchase Process
At the time of purchase you will be required to enter your personal information (see our Privacy Policy) and payment details. In the Checkout page where you enter your payment details you will be required to check the box that asks you to ‘read and accept’ these Terms and Conditions. Once you have completed this step then you can click the ‘Place Order’ button. Please allow the website a few seconds to process the payment information. Once this completes you will be presented with an order number to signify a completed transaction. At this point the following process takes place.
- Your payment has been made – either your credit card was charged or the PayPal payment has been transferred.
- An automated receipt email will be sent to your email address. Please keep this record – it is your receipt.
- Your Order status is now at ‘processing’.
- Your order will be fulfilled and packaged for shipment. Typically the same day or within 24 hours for items in stock.
- When we create your shipping label another email is sent to you indicating that your order status has changed to ‘completed’.
- Our third party shipping service provider will also send you a confirmation email which will contain the shipping tracking information.
- Your product is on its way to you.
Customer Product Review Terms of Use
By submitting any content to Woodturning Tool Store you represent that:
- You are the sole owner, author or otherwise control all the rights to the content you submit.
- You were not compensated in any way for the content submitted.
- You grant Woodturning Tool Store and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
- All content submitted is true, accurate and not misleading. That the content will not harm or cause injury to any entity or person; and you will compensate Woodturning Tool Store for any claims resulting from any content you submit.
- That the content does not infringe on any third party’s proprietary rights. Does not violate any local, state or federal laws, regulations, statutes or ordinances. Is not considered to be offensive, threatening, abusive, harassing, vulgar, obscene, profane, libelous, hateful, discriminatory against any race, religion or sex, or otherwise objectionable.
- Content does not include any websites, addresses (physical and electronic), phone numbers or other contact information, references to price, other businesses, viruses, worms or other potentially damaging computer programs or files, advertisements or spam.
- Woodturning Tool Store will not accept any liability for any content you or any third party submits.
- Woodturning Tool Store is not obligated to monitor, edit or remove any content submitted.
- You are at least 13 years of age.
Customer Product Review Guidelines:
Customer Product Reviews allow our customers to share their experiences with products we sell, to help other customers make decisions on whether or not to purchase a product. Because of this, please write a meaningful review, including why you liked or disliked a product. Please be detailed so other customers will find your review helpful. Reviews must be written in English. All reviews are subject to the Terms of Use (see just above).
All reviews will be read before being posted. Woodturning Tool Store reserves the right not to post a review. Here are a few reasons a review may not be posted.
- Inappropriate language or remarks.
- Price or availability of a product.
- Web addresses for other businesses.
- References to competing brands or businesses.
- Replies to other reviews posted by other customers.
- Criticism of Woodturning Tool Store or our business partners.
- Personal contact information including, but not limited to, full names and email addresses.
- Reviews not in English.
- Reviews that pass inspection will be posted within 7 business days of submission.